Experience Creator

Overview

We are looking for a bright, enthusiastic, savvy travelers to join our Experience Creator team at Thatch.

As an Experience Creator, you will manage the travel plans and goals of a portfolio of clients. You will work directly with your clients to plan their ideal getaways, including offering ideas for new trips to make sure your clients are meeting their travel goals throughout the year. From weekend camping trips to international excursions, you will support your clients in all aspects of the trip planning process and help them to travel frequently with confidence and ease.

Our Experience Creators have a deep passion for travel as well as building relationships and sharing their passion and knowledge with others. They can communicate effectively with a wide range of people with confidence, empathy, and enthusiasm. They are able to think both creatively and logically, anticipating the needs of each individual client to provide them with the best possible experience. Our Experience Creators thrive in a fast-paced environment and are able to prioritize and manage multiple tasks, navigate ambiguity, and problem solve effectively and with a positive attitude.

Most importantly, our Experience Creators are excited to get others out there experiencing the world!

Responsibilities

  • Manage all client interactions, including phone calls, chats, and emails
  • Understand client preferences and needs and develop tailored travel experiences based on this knowledge
  • Identify new opportunities for clients to travel, based on their preferences
  • Coordinate with Thatch researchers to understand specific offerings available and identify the best options for each clients and trip
  • Work with booking partners to secure the best options and rates for clients
  • Support the logistics of a trip as a whole
  • Partner with clients to help them make decisions and understand trade-offs

Qualifications

  • Excellent written and verbal communication skills and ability to express information clearly and succinctly, with a warm and friendly tone
  • Strong interpersonal skills with an ability to build meaningful relationships and anticipate the needs of others
  • Extremely detail-oriented with the ability to prioritize and efficiently manage complex and ambiguous tasks with limited guidance
  • Strong problem solving ability combined with impeccable judgement
  • Proactive, positive, and decisive
  • A deep passion for travel and a desire to get others out there!

About Thatch

We believe the key to helping people get the most out of their time away starts with a better planning experience for everyone. We built Thatch to be your all-in-one space for travel life.

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