Your primary communication with your EC is through chat in the app. They are also available to you in other ways -- phone, text and email. If you'd like to schedule a call, simply ask over chat. If there's a particular time of day that's best for communication, let them know and they'll do their best to communicate on your schedule.
You should feel free to message your EC anytime. For messages that come in during normal business hours, your EC will likely respond right away. At night and over the weekend, their response time may be slower, but they'll always respond within 24 hours.
You can invite as many co-travelers as you'd like into any particular trip. They'll be able to access that trip for free, and they'll be able to see the same recommendations, itinerary, and chat that you see. Your to-do list is private to you and your trip planner. Your travel-mates will receive SMS and email alerts about chat messages in the same way you do.
Any bookings that you've already made, or that you make during the course of your trip planning, can be forwarded to firstname.lastname@example.org. Your EC will then add the details to your trip kit to keep all your information in one place.
We will securely collect your card information and use that card to make most bookings for your trip. In the event that we have an issue using your card, or the provider needs a non-credit card form of payment, we'll first get your permission and then make the booking using our accounts and charge your credit card on file.
In cases where we think a room or activity might sell out and the option is refundable, we occasionally make reservations before getting sign-off. We always let you know when we make a reservation and what the cancellation terms are.
Because those platforms are built off of user-to-user trust, they require that bookings come from the account of the person who will stay there. This means you'll need to securely share your login credentials with your EC for them to book on your behalf. Of course, once we've made recommendations you can also make those reservations yourself.
We will research routes and give you recommendations about the best flights to take upon request, but we do not make or manage your flight bookings.
Absolutely! You can share your current loyalty programs and points statuses with your EC, who will then let you know which tickets or hotel bookings maximize your points - helping you to get more travel at a better price.
Your EC will help you plan as much (or as little!) of any trip that you would like. Trip planning happens in stages, which takes several weeks for longer trips, or be completed in a much shorter amount of time for smaller trips.
First, your EC will do with a deep dive into your destinations based on your preferences and come back with a rough itinerary, including stops and anchor activities for each day.
Once you've approved that, they'll get to work making key reservations, including lodging and activities, as needed. Key activities might be reservations for a cooking class you want to take, reservations at a destination restaurant, or a trek you want to do as part of the trip.
Then, your EC will fill out the other pieces of the trip that fill your days, like coffee shops to stop by, neighborhoods to explore, and options for restaurants to eat at sans reservations.
Finally, your EC will organize the trip into an itinerary, including transit and other details, and you'll be all set to go!
Your EC gets to know you and your travel style, so they will bring you curated micro-trips that fit into open weekends in your schedule; send nudges to plan for specific holidays, birthdays, etc; and help lock in ideas you already have on deck.
Your EC helps create your ideal trip itinerary; research and curate ideas that make sense for you from the tons of options out there; workshop decisions with you and act as a resource for travel questions; and make bookings and manage your reservations.
Pairings are curated micro-itineraries that help you travel like a local and make your trips amazing. We think about them as the organization of recommendations into logical groups that you'd do together - like the coffee shop, art galleries, and lunch spot that are all near each other in one part of town, or the market you'd get picnic supplies in + the park where you'd picnic, as well as the bike ride to get to both. Your EC will give you enough pairings to have at least one per day, and maybe a few extras that you can choose from as needed.
We don't have an app that you can download from the app store. However, you can easily save our website app to your homescreen and it will act like any other app from the app store. Here's how to add our app to your homescreen.
Yes! To refer a friend, simply tell them to mention your name to their trip planner once they sign up. You and the friend will both receive a $50 credit towards future travel booked through Thatch.